Privacy Policy

Thank you for visiting our website. Complying with data protection regulations is particularly important to us. The purpose of this privacy policy is to inform you as a user of the website about the nature, scope and purpose of the processing of personal data and the rights that exist for you, insofar as you are a data subject within the meaning of Article 4 (1) of the General Data Protection Regulation.


1. DATA CONTROLLER

This website and the range of services are operated by:
PetCom Tierernährung GmbH & Co. KG
Hans-Böckler-Straße 26
D – 32423 Minden

Tel.: +49 571 38710 – 0
Fax: +49 571 38710 – 22

Email: datenschutz@gvo-ds.de
Email: info@petcom.de

Managing directors: Bernd Tiehen, Frank von der Brüggen
Registered office: Minden
Registry court: Amtsgericht (Local Court) Bad Oeynhausen
Registration number: HRA 6441
VAT ID no: DE 245800832

2. DATA PROTECTION OFFICER

We have appointed a data protection officer.
www.mein-datenschutzbeauftragter.de
Mr Philipp Herold
Hafenstraße 1a
23568 Lübeck
Email: datenschutz@gvo-ds.de

3. General

We have developed the website to collect as little data from you as possible. We always take care to process your personal data only in accordance with a legal basis or consent given by you. We comply with the regulations of the General Data Protection Regulation (GDPR), which have been in force since 25.5.2018, and the respective applicable national regulations, such as the Federal Data Protection Act (Bundesdatenschutzgesetz), the Telecommunications Telemedia Data Protection Act (Telekommunikation-Telemedien-Datenschutzgesetz) or other more specific data-protection laws.

4. Purpose and legal basis of the processing of personal data

We always process your personal data for a specific purpose.
In summary, we process your personal data for the following purposes:

  1. To be able to process your request if you submit a contact inquiries (e.g. email address, first name, last name);
  2. To register for our service offerings;
  3. For the technical realization of our website and to provide you with our information on this website (e.g. IP address, cookies, browser information);

The legal basis for processing your personal data is as follows:
We process personal data that is required to justify, implement or process our service offer (contract processing) on the legal basis of Article 6 (1)(b) GDPR. Insofar as we obtain your consent to process your personal data, the consent pursuant to Article 6 (1)(a) GDPR forms the legal basis for the data processing. Data processing is also permitted if we process your data to protect our legitimate interests, and your interests or fundamental rights and freedoms with regard to the processing of personal data are not overridden. (Article 6 para. 1(f) GDPR) Insofar as we use external service providers within the scope of commissioned data processing, the processing is carried out on the legal basis of Article 28 GDPR.

5. Personal data collection when visiting our website

During the merely informational use of the website, i.e. if you do not register or otherwise transmit information to us, we only collect personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which are technically necessary for us to display our website to you and to guarantee stability and security (legal basis is Art. 6 (1)(1)(f) GDPR:

  • IP address
  • Date and time of the request
  • Time zone difference from Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Data volume transferred in each case
  • Website making the request
  • Browser
  • Operating system and its interface
  • Language and version of the browser software.

This website is hosted by an external service provider (hoster). The personal data collected on this website is stored on the hoster‘s servers.
We use the following hoster:

Hetzner Online GmbH
Industriestr. 25
91710 Gunzenhausen
Gunzenhausen, Germany

We have concluded an order processing contract (AVV) with the named provider. This is a contract prescribed by data protection law, which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

In addition to the aforementioned data, cookies are stored on your computer when you use our website. Further information on this can be found under „Cookies“ in this privacy policy and the consent management tool used (https://www.consentmanager.net/).

6. Integration of services from other providers

Our website uses content, services and contributions from other providers. This includes, for example, services for the statistical evaluation of the use of and visits to our website. For this data to be called up and displayed in the user‘s browser, the user‘s IP address must be transmitted to the third-party providers used.
Although we strive to use only third-party providers that only require the IP address to deliver content or even work with anonymized IP addresses, we do not influence whether the IP address may be stored. Information on the third-party providers used can be found below in this privacy policy.

Consentmanger.net
Nature and scope of processing
We have integrated consentmanager.net on our website. consentmanager.net is a consent solution provided by consentmanager AB, Håltegelvägen 1, B723 48 Västerås, Sweden, to obtain and document consent to store cookies. consentmanager.net uses cookies or other web technologies to recognize users and store given or withdrawn consent.
Purpose and legal basis
The use of the service is based on the legally required consent to the use of cookies pursuant to Article 6 (1)(c) GDPR.
Storage duration
We cannot influence the specific storage period of the processed data; it is determined by consentmanager AB. For further information, please refer to the privacy policy of consentmanager.net: https://www.consentmanager.net/datenschutz/.

Matomo
Nature and scope of processing
We use the open-source software tool Matomo (formerly PIWIK) on our website. The software sets a cookie in your browser (for cookies see above). If individual pages of our website are called up, the following data is stored:

  • Two bytes of the IP address of the user‘s accessing system (anonymized IP address)
  • The accessed web page
  • The website from which the user has called up the website accessed (referrer)
  • The subpages that are called from the accessed web page
  • The time spent on the website
  • The frequency of access to the website

The software runs exclusively on our website’s servers. Your personal data will only be stored there. The data will not be passed on to third parties.
 

Purpose and legal basis
We process your data with the help of the analysis software Matomo for the purpose of evaluating the use of individual components and content of our website on the basis of your consent pursuant to Article 6 (1)(a) GDPR and Section 25 (1) TTDSG. You give your consent by setting the use of cookies (cookie banner/Consent Manager), with which you can also declare your withdrawal at any time with future effect pursuant to Article 7 (3) GDPR. There is no legal or contractual obligation to provide your data. If you do not give us your consent, you can visit our website without restriction, but not all functions may be fully available.
Storage duration
The specific storage period of the cookies set is 13 months.

 

7. Cookies

Cookies are small files that are stored on your hard drive and save specific settings and data for exchange with our system via your browser. A cookie usually contains the name of the domain from which the cookie data was sent, information about the age of the cookie and an alphanumeric identifier.
Cookies allow our systems to recognize the user‘s device and make any preferences immediately available. As soon as a user accesses the platform, a cookie is transferred to the hard drive of the respective user‘s computer. Cookies help us to improve our website and to offer you a better and even more customised service. They allow us to recognize your computer, respectively your (mobile) device when you return to our website and thereby:

  • Store information about your preferred activities on the website and thus tailor our website to your individual interests.
  • To increase the speed at which your requests are processed.

We work together with third parties who support us in making our internet presence and the website more interesting for you. Therefore, cookies from these partner companies (third-party providers) are also stored on your hard drive when you visit the website. These are cookies that automatically delete themselves after the specified time.
For more information on the individual third-party providers, please refer to the Cookie Consent Tool and the privacy notices stored therein.
If you do not wish browser cookies to be used, you can set your browser not to accept the storage of cookies. Please note: In this case, you may only be able to use our website to a limited extent or not at all. If you only want to accept our cookies, but not the cookies of our service providers and partners, you can select the setting  „Block third-party cookies” in your browser. We do not take any responsibility for the use of third-party cookies.

8. Contact

You can contact us by email or by using our contact form. In this case, we store the personal data you provide to process your request and to contact you to handle your request. Insofar as we request information via our contact form, we have marked the mandatory fields required for contacting us accordingly (asterisk). The voluntary information serves to specify your request and to improve the processing of your request. You transmit the requested data to us on a purely voluntary basis.
Depending on the type of request, the legal basis for this processing is Article 6 (1)(b) GDPR for requests that you make as part of a pre-contractual measure or Article 6 (1)(1)(f) GDPR if your request is of a different nature. The legitimate interest follows from the purposes mentioned under item 4. If personal data is requested that we do not need to fulfil a contract or protect legitimate interests, the transfer to us is based on your consent pursuant to Article 6 (1)(a) GDPR.

9. Rights of the data subject

You have the right:

  • To request information about your personal data processed by us pursuant to Article 15 GDPR. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, the origin of your data if it has not been collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information about its details.
  • To demand the immediate correction of incorrect or completion of your personal data stored by us pursuant to Article 16 GDPR;
  • To request the erasure of your personal data stored by us, unless the processing is necessary to exercise the right to freedom of expression and information, to comply with a legal obligation, for reasons of public interest, or to assert, exercise or defend legal claims pursuant to Article 17 GDPR;
  • To request the restriction of the processing of your personal data insofar as its accuracy is disputed by you, the processing is unlawful, but you object to its erasure and we no longer require the personal data, but you need it to assert, exercise or defend legal claims or you have objected to the processing pursuant to Article 21 GDPR;
  • To receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another controller (data portability) pursuant to Article 20 GDPR;
  • To withdraw your consent at any time pursuant to Article 7 (3) GDPR. As a result, we would no longer be allowed to continue the processing of data based on this consent, and
  • To complain to a supervisory authority pursuant to Article 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.
  • Right to object

If your personal data is processed on the basis of legitimate interests pursuant to Article 6 (1)(1)(f) GDPR, you have the right to object to the processing of your personal data pursuant to Article 21 GDPR, provided that there are grounds for doing so that arise from your particular situation or the objection is directed against direct marketing. In the latter case, you have a general right to object without specifying a particular situation, which we will implement.
If you wish to exercise your right of revocation or objection, simply send an email to datenschutz@gvo-ds.de.

10. Disclosure of your personal data

Your personal data is disclosed as described below.
Data will also be disclosed if we are entitled or obliged to disclose data due to statutory provisions and/or official or court orders. This may involve, in particular, the provision of information for law enforcement purposes, for the prevention of danger or the enforcement of intellectual property rights.
Insofar as your data is disclosed to service providers to the extent necessary, they will only have access to your personal data to the extent that this is necessary for the fulfilment of their tasks. These service providers are obliged to treat your personal data in accordance with the applicable data protection laws, in particular the GDPR. To the extent that your personal data is processed on our behalf on the basis of commissioned processing agreements pursuant to Article 28 GDPR, we ensure that the processing of personal data is carried out in accordance with the GDPR.
It is important to us to process your data within the EU/EEA. However, we may use service providers that process data outside the EU/EEA. In these cases, we ensure that an appropriate level of data protection comparable to the standards within the EU is established at the recipient prior to the transfer of your personal data. This can be achieved, for example, through EU standard contracts or Binding Corporate Rules or special agreements to whose regulations the company can submit.

11. Data security

We secure our website by technical and organizational measures against the loss, destruction, access, modification or distribution of your data by unauthorized persons.
In particular, we transmit your personal data encrypted. We use the SSL/TLS (Secure Sockets Layer/Transport Layer Security) coding system for this purpose. Our security measures are continuously improved in line with technological developments.

12. Storage period of the personal data

With regard to the storage period, we delete personal data as soon as its storage is no longer necessary to fulfil the original purpose and any legal retention periods no longer exist. The legal retention periods form the criterion for the final duration of the storage of personal data. After the period has expired, the corresponding data is routinely deleted. If retention periods exist, a restriction of the processing takes place in the form of the blocking of the data.

13. References and links

When calling up Internet pages referred to within the scope of our website, information such as name, address, email address, browser properties, etc. may be requested again. This privacy policy does not regulate the collection, disclosure or handling of personal data by third parties.
Third-party service providers may have different and their own provisions in dealing with the collection, processing and use of personal data. It is therefore advisable to inform yourself on the websites of third parties about their practices regarding the handling of personal data before entering personal data.

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